Under some configurations, the access to specific file paths/folders may be blocked by limited permissions to user account and or application, in order to prevent accidental or malicious editing of files. This access may be also blocked by 3rd party security software (antivirus), or by folder properties.
These restrictions however, may also impact legitimate access attempts, and interfere with normal processes like product licensing. With this in mind, when troubleshooting Licensing issues, the support team may ask you to check the properties of the folder hosting the license. Please see below the path to license file in the different platforms:
WINDOWS:
License File Location (2023 SP0 and onwards):
C:\Users\[current user]\AppData\Roaming\ARES Commander Edition x64\Licenses
License File Location (Older versions: 2022,2021,..):
%PROGRAMDATA%/ARES Commander Edition
To access the folder, open a Windows Explorer window, and in the address bar Type %APPDATA% (or %PROGRAMDATA%), and press Enter.
Locate the folder ARES Commander Edition.
Note: Permissions to Folders can be set in different ways, and are usually restricted to the Administrator Account or LAN Administrator. If applicable, do consult with your IT Team/LAN Manager on this topic. Additional information available here: https://docs.microsoft.com/en-us/windows/security/identity-protection/access-control/access-control.
macOS:
License File Location (2023 SP0 and onwards):
/Users/[current user]/Library/Preferences/ARES Commander Edition/Licenses
License File Location (Older versions: 2022,2021,..):
/Users/Shared/ARES Commander Edition
To access the folder, simply open the Finder and select the Go menu, then select Go to folder... (or type command-shift-G). Then type /Users (or /Shared) and hit return.
Locate the desired folder.
Note: Permissions to Folders can be set in different ways: Per User or User Group, and to different levels of access. For additional information on this topic, please consult Apple Support information (https://support.apple.com/guide/mac-help/change-permissions-for-files-folders-or-disks-mchlp1203/mac).
UNIX/LINUX:
License File Location (2023 SP0 and onwards):
~/.local/share/graebert-gmbh/ares-commander-2022 (adjust the year in the directory name if needed)
License File Location (Older versions: 2022,2021,..):
~/.local/share/<manufacturer>/<program>/license
(note: must be Writable)
You can locate the folder using the Linux File Manager, or via Terminal.
Using Linux File Manager, use the search option available:
Using Terminal, you can use the command Find:
e.g. $ find . -type d -name "*Folder Name*"
where Folder Name can be replaced by ares-commander-edition.
Other option is the command chmod, to change the access permissions:
e.g. call “sudo chmod -r a+w /var/opt”