Important Note: If a permission key contains a FLEX Cloud or FLEX network license, ARES Kudo Server or several products of the same license type (e.g. 2 x ARES Commander ANNUAL licenses) inside, you must create an organization first in order to be able to manage and activate these licenses.
The Graebert Customer Portal lets administrators manage and maintain organization licenses with a Graebert Account. An organization uses one permission key for ARES products for multiple users. More organization licenses for multiple users can be added anytime to the organization, for example, if the organization purchases another license type or an additional license for multiple users with a different duration.
Note: Licenses for organizations do not require a physical network.
Use Flex Licenses (Network Licenses) to share a license with multiple users in several locations in a network. Flex licenses are only activated from the organization administrator via the customer portal.
The person who creates an organization in the Customer Portal acts as the administrator of that organization. As the person responsible for ARES licenses of an organization, you can:
Create a new organization and to edit information about the organization.
Invite users to participate in sharing the organization license, enable or disable participations, determine a co-administrator, and remove users from the list of participants.
Add licenses the organization purchased and to monitor the status of the applications in use.
Distribute permissions per ARES product to users. With the purchase the product, you will be provided with a Permission Key, that will allow you to use the product to full extent. You will need to create an account (in the Customer Portal), and then an “Organization”.
Once you have your permission key of ARES® Product, login to the customer portal ( https://customer-portal.graebert.com/ ):
In the Customer Portal, you have many options allowing you to manage your account information but also your Licenses. Under Profile, you can set your account information, email and password. Under Products, you can manage your products, add new products / entitlements / validate permission keys that the organization purchased and to monitor the status of the applications in use. Within the topic of this article, we will focus on the option Organization. The first step is to create your Organization: In the Customer Portal, click My Organization on the right side below your login name via the arrow menu, then click Create an Organization. In the input field, specify the permission key you received for your organization license.
Notes:
1. You need a valid permission key to create an organization.
2. In case you already have created your organization the select the option Admin Space via the arrow menu at the right side and add the new product key under Products.
To add an organization license:
1. In the Customer Portal, click Admin Space, then Products.
2. In the input field, specify the permission key you received for your organization license.
3. Click Add product to my list. The name of the software product appears under Products, for example, ARES Commander.
4. Click the arrow next to the product name to expand product information, which includes start and expiration date, license type (PERPETUAL, ANNUAL, FLEX, etc.), serialnumber and permission key.
Organization Users
The Users panel lets you define the group of persons who can share the organization license. To assign permissions for products to users, use the Permissions panel. As an administrator, you can
invite users to participate in sharing organization license(s)
enable or disable users participation
determine a co-administrator
remove users from the list of participants Users who were invited to share an organization license receive an e-mail with a link to confirm participation.
Note: Each user of the organization who is granted permission to use the organization license must have a Graebert Account.
Invite users to participate in sharing organization license permissions:
1. In the Customer Portal, click Organization, then Users.
2. In the input area, specify – separated by semicolon – the e-mail addresses of members of your organization who are selected to participate in using organization license permissions.
3. Click Invite Users.
The new users are added to the list of participants who can share the license(s) of the organization. All invited users receive an e-mail to participate. As long as a user has not confirmed the invitation by clicking the corresponding link in the email, his membership is marked as "Pending". As an administrator, you can invite more users anytime.
Note: User accounts that are already part of another organization cannot be added to an additional organization.
To enable or disable participations:
1. In the Customer Portal, click Organization, then Users.
2. From the list of participants, select a username.
3. Click Disable to remove the specified user from the group of persons who can share the organization license, or Click Enable to readmit the specified user to the group of persons who can share the organization license.
Note: If you disable participation of a user, the name will disappear form the permission lists of all products under Permissions.
To remove users from the list of participants:
1. In the Customer Portal, click Organization, then Users.
2. From the list of participants, select a username.
3. Click Remove.
Note: You can invite the user again anytime to rejoin the group of persons who can share the organization license
To determine a co-administrator:
1. In the Customer Portal, click Organization, then Users.
2. From the list of participants, select the name of a user who is entitled to participate. 3. Click Co-admin.
Note: You can specify only one person as co-administrator