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Activation / Licensing Log

Bug Reporting, Bug, Information, Report, Issue, Troubleshooting, Activation, Licensing, Information, Generate Log

Levi Miguel avatar
Written by Levi Miguel
Updated over a week ago

Activation / Licensing Log

For the investigation of Licensing issues, one piece of information that is extremely valuable are the logs of the process.

In order to obtain more information about the process and potential causes of the issue, the Support Team may ask you to provide these logs.

To generate/obtain these logs, please perform the steps below:

- Launch ARES Commander.

- In the ARES Commander command line, Type DEBUGMODE2, and press Enter.

- In the following prompt, Type 0x800, and press Enter.

- Close ARES Commander.

- Launch ARES Commander.

The change done to the variable will generate Log files in your Documents folder when you launch ARES Commander (two files are generated: name ac-license-logfile-XXXXXX.log, and ac-reprise-logfile-XXXXXXX.log). Please generate/obtain these logs and send them to the Support Team if/when required.

(valid for ARES Commander 2022 SP1 versions and later)

Note: You can get the current ARES Commander version number by typing BUILDVERSION on the command line and pressing Enter, or by using the ABOUT command available from About... in the ?-pulldown menu.

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