Managing a Graebert Account with the Customer Portal

You can manage your Graebert Account via the Graebert Customer Portal.

Use the Customer Portal

• to specify and edit your user profile (see Profile)

• to view the status of products you purchased and of the trial versions you installed, and to add licenses you purchased and monitor them (see Products)

• to manage the devices you use for your licenses (see Devices)

• to specify an enterprise or institution that purchased licenses for the organization and to which you belong (see Organization)

Note: If you are an administrator of organization licenses, click My Account in the Customer Portal menu to access your account details (Profile, Products and Devices).

Profile

To specify and edit your user profile:

1.In the Customer Portal, click Profile.

2.Click Contact Information and specify or edit the following:

•In Language, select the language you prefer to use within the portal.

The specified language is also used for member invitation e-mails sent by

organization administrators.

•Under Personal, specify your title, first name, last name, and organization.

•Under Contact, specify your address and phone number.

3.Click Save.

4.Click E-mail and do the following, if your e-mail address changed:

•In E-mail, type the new e-mail address.

•Click Change E-mail.

5.Click Password and do the following, if you want to change your password:

•See Resetting the Password.

Products

To view the ARES products you purchased and the trial versions you installed:

1.In the Customer Portal, click Products.

2.Click My Products or My Trials.

3.Click a product name.

The information area for the selected product expands.

You can also use the arrow buttons to expand and collapse the information area
of a product.

To add a license of an ARES product:

•See Getting Permission for Your License Online

To monitor duration and other properties of a license:

•See Monitoring Licenses.

Devices

To manage the devices you use to run your ARES products:

1.In the Customer Portal, click Devices.

2.Click a device name.

The information area for the selected device expands.

You can also use the arrow buttons to expand and collapse the information area

of a device.

To unbind a license from a device:

1.Click a device name under Devices.
2.Select a license that is bound to the device.
3.Click Unbind.

The license is disabled and released on the specified device and can be used on another device. It is free now to be bound by the other device.

To remove a device from the list of devices:

1.Click a device name under Devices.

2.Click Remove.

3.Confirm that you want to delete the selected device.

Note: Removing a device from the list of devices unbinds the licenses and releases the licenses from the device.

To rename a device:

1.Click a device name under Devices.

2.Click Change Name.

3.In Display Name, edit the name for the device.

4.Click Save.

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