Troubleshooting, Support Information

Issue troubleshooting, Support Information / Announcements

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62 articles in this collection
Written by Christian Kramer and Levi Miguel

Troubleshooting

Warning Message under Newer MacOS Due to new Security Layer

MacOS, Security Layer, Password, Full Disk Access

Written by Christian Kramer
Updated over a week ago

Clock Setback - Licensing Issue

Clock Setback, Licensing Issue, Error 5040, Error-40, Windows

Written by Christian Kramer
Updated over a week ago

Installation Errors Troubleshooting - Windows

ARES Commander, Windows, Troubleshooting, install, uninstall, version update, Windows 7 8 8.1 10, Microsoft, Fix it tool

Written by Levi Miguel
Updated over a week ago

Troubleshooting Graphics issues - ARES Commander 2022 and Newer

Graphics, Performance, issues, drivers, settings, Troubleshooting, OpenGL, Display, slow, not visible, cursor, Model, ARES, Commander,

Written by Levi Miguel
Updated over a week ago

Troubleshooting Crash on Start/Launch - ARES Commander 2022 and Newer Versions

Crash, Launch, Start, Graphics, Performance, issues, devices, drivers, settings, Troubleshooting, Windows, ARES, Commander

Written by Levi Miguel
Updated over a week ago

Change of assigned Graphics device

Graphics, Performance, issues, devices, drivers, settings, multiple devices, Windows

Written by Levi Miguel
Updated over a week ago

Message "No License Found" in Start Page

Licensing, Activation, License, Start Page, Linux, Mac, Windows, License, offline licensing, import license

Written by Levi Miguel
Updated over a week ago

Recovering Drawings with the Drawing Recovery Manager

Bug Reporting, Bug, Information, Report, Issue, Troubleshooting

Written by Levi Miguel
Updated over a week ago

Reset ARES Commander to Factory / Default Settings under Windows OS

ARES,Troubleshooting, ARES, User Interface, Reset, Settings, Options, Default, Windows

Written by Christian Kramer
Updated over a week ago

Reset ARES Commander to Factory Settings under Mac OS X

ARES, Troubleshooting, ARES, User Interface, Reset, Settings, Options, Default, Mac, Mac, OSx

Written by Christian Kramer
Updated over a week ago

Reset ARES Commander to Factory Settings under Linux OS

ARES, User Interface, Reset, Settings, Options, Default, Linux

Written by Christian Kramer
Updated over a week ago

Reset of the ARES Desktop and User Interface Settings (Windows)

ARES, User Interface, Reset, Settings, Options, Default, Windows

Written by Christian Kramer
Updated over a week ago

ARES Commander 2019 can't establish an Internet Connection (Linux)

No connection to internet, ARES 2019, Linux, Open SSL, Plugins, ARES Commander, Activation, Licensing, License, Registration

Written by Christian Kramer
Updated over a week ago

Crash, while Starting ARES Commander 2019 under MacOS X

ARES, Mac, Crash, Start, Launch, Troubleshooting

Written by Christian Kramer
Updated over a week ago

Unable to start ARES Commander in MacOS (Mac)

ARES Commander, Mac, MacOS, Start, Troubleshooting,

Written by Christian Kramer
Updated over a week ago

ARES Commander "can't be opened because it is from unidentified developer" - Mac OS X

Mac, OS X, Installation, Error Message, Can't Be Opened, Unidentified Developer

Written by Christian Kramer
Updated over a week ago

Existing Annotative Dimensions are not shown in a Paperspace Viewport

Dimensions, Annotative, Sheets, Model, Viewport, Not visible

Written by Christian Kramer
Updated over a week ago

Linetypes in Layouts do not appear as in Model Space

Line, Linetype, Display, Model, Sheet, Viewport, Print, Dashed, Continuous, Paper Space

Written by Christian Kramer
Updated over a week ago

Entity Grips are Not Displayed While Selecting / when selected

ARES, Troubleshooting, Entity, Selection, Grip, Not Displayed, Visibility, Variable

Written by Christian Kramer
Updated over a week ago

Printing of Windows TrueType Fonts as Outline Contours

Font, TrueType, Outline, Display, Plot, Print, Output, Variable

Written by Christian Kramer
Updated over a week ago

DWG Drawings Don't Open Automatically After Trial and Uninstall

File, Open, Double - Click, File Explorer, Trial, New Version, Update, Beta

Written by Christian Kramer
Updated over a week ago

3Dconnexion SpaceMouse® Wireless doesn't PAN (ARES Commander 2018)

3Dconnexion, SpaceMouse, Wireless, Mouse, Pan, Troubleshooting, Windows only

Written by Christian Kramer
Updated over a week ago

How to get the 3Dconnexion SpaceMouse® working in ARES Commander?

3Dconnexion SpaceMouse, troubleshooting, ARES Commander, 3D mouse, Settings, Device Driver

Written by Christian Kramer
Updated over a week ago

File Dialog Crashes with ARES Commander 2017 - FIX

ARES, Commander, 2017, Crash, File, dialog, FIX

Written by Christian Kramer
Updated over a week ago

Crashes With Open and SaveAs Dialogs under Windows 7 64-Bit

Crash, File, Open, Save As, Dialog, Preview, Windows, ARES, 2017

Written by Christian Kramer
Updated over a week ago

ARES Commander (2018) Issues under macOS X Mojave 10.14 FIX

Mac, OS x, Installation, Crash, Graphics, 2017, 2018, Workaround

Written by Christian Kramer
Updated over a week ago

ARES CE 32-bit on Ubuntu x64 14.04 LTS (ARES Pre-2015 versions)

Linux, Installation, 32bit, ARES

Written by Christian Kramer
Updated over a week ago

Proxy Entities, Proxy Objects, How to, Workaround

Proxy Entities, Proxy Objects, How to, Workaround, Unable to edit

Written by Levi Miguel
Updated over a week ago

Issue Reporting

Activation / Licensing Log

Bug Reporting, Bug, Information, Report, Issue, Troubleshooting, Activation, Licensing, Information, Generate Log

Written by Levi Miguel
Updated over a week ago

How to Report an issue / Bug

Bug Reporting; Bug, Information

Written by Christian Kramer
Updated over a week ago

Feedback and Suggestions / Enhancement Requests

User Feedback, Enhancements, Features, Functionality, Future releases, Suggestions, Requests, Suggestion Boards, Commander, Kudo, Touch

Written by Levi Miguel
Updated over a week ago

Create an Apple Crash Report (Mac)

Bug Reporting, Bug, Information, Report, Mac, OS X

Written by Christian Kramer
Updated over a week ago

Notes Regarding Crash Dump Investigation

Bug Reporting, Bug, Information, Report, Issue

Written by Christian Kramer
Updated over a week ago

Reporting Issues – Windows Step Recorder

Bug Reporting, Bug, Information, Report, Issue, Troubleshooting

Written by Levi Miguel
Updated over a week ago

Support Information

Ribbon, menus and toolbars in ARES Commander for Mac?

User Interface, Menu, toolbar, ribbon, Windows, Mac, ARES, Commander

Written by Levi Miguel
Updated over a week ago

File Open Message in AutoCAD: "Foreign DWG File. This DWG file was saved by an application that was not developed or licensed..."

Foreign file, warning, file migration, workaround, features, information

Written by Levi Miguel
Updated over a week ago

Message "No License Found" in Start Page - Linux

Licensing, Activation, License, Start Page, Linux, License, offline licensing, import license

Written by Levi Miguel
Updated over a week ago

Windows 7 - End of Support

ARES Commander, Windows, Supported Platform, Version End of Life Cycle

Written by Levi Miguel
Updated over a week ago

Display Problems with ARES Commander

Display, Graphics, Entities Not Displayed, Mouse, Cursor, Model, Drawing Area, Menu, Driver, Device

Written by Christian Kramer
Updated over a week ago

Application Name Version Number is Increased under Mac OS

Mac, OS X, Installation, Version Number

Written by Christian Kramer
Updated over a week ago

Error Code 5040 During the Activation Process

MacOS, Linux, License Manager, Activation, Licensing, Error 5040

Written by Christian Kramer
Updated over a week ago

Error 5004 - Wrong Host for Authorization. The HostID in the License doesn't Match... FIX

License Manager, Activation, Licensing, Error, 5004, Windows only, fx_gethostIDs, Host ID

Written by Christian Kramer
Updated over a week ago

Mac Printing Issue After Switching the Printer - ARES Commander 2019 - 19.1.1.1140

ARES, Mac, 2019, Print, Printer, Settings, 2019 SP0

Written by Christian Kramer
Updated over a week ago

Does ARES Commander Supports Multi-Core Processing?

ARES, Commander, Multi-core, Support, Processing

Written by Christian Kramer
Updated over a week ago

Debugging of LISP Functions in ARES

ARES, Lisp, Customization, Routines, Function, Debug

Written by Christian Kramer
Updated over a week ago

Auto-loading Applications in ARES Commander

Auto, Lisp, Start, Customization, startup.lsp, Loading

Written by Christian Kramer
Updated over a week ago

Display Performance and Fidelity Problems with Intel's HD4000 Graphics on Win7x64 FIX

Display, Graphics, Entities Not Displayed, Mouse, Cursor, Model, Drawing Area, Menu, Driver, Device, Intel, HD4000, Win7

Written by Christian Kramer
Updated over a week ago

Perform An Offline Activation while connected to the Internet

Offline Activation, ARES Commander 2020

Written by Christian Kramer
Updated over a week ago

How to uninstall the ARES Commander under Mac OS

ARES, Uninstall, Mac, OS X

Written by Christian Kramer
Updated over a week ago

Printing as PDF-File under macOS

ARES, PDF, Print, Export, Mac, mac OS

Written by Christian Kramer
Updated over a week ago

Activation Error Message - "This code is invalid or not for this computer"

Licensing, Activation, Product Key, Full version

Written by Christian Kramer
Updated over a week ago

Activation Error 15013: This key is invalid or not for this computer

Licensing, Activation, Product Key, Full version, Error Message, 15013

Written by Christian Kramer
Updated over a week ago

VSTA Functionality (Microsoft Visual Studio Tools for Applications 2012 SDK) for Macros in ARES Commander

VSTA, Microsoft, Visual Studio Tools, SDK, 2015

Written by Christian Kramer
Updated over a week ago

Product Reactivation Required after Windows 10 Update

Windows 10, Update, Upgrade, Licensing, License, Activation, ARES, 2016

Written by Christian Kramer
Updated over a week ago

SVG Icon Support Starts with ARES Commander 2018

ARES, SVG, Icon, High Res, High Resolution, Mac, OS X, Retina

Written by Christian Kramer
Updated over a week ago

Support for Windows 10 S (April 2018)

ARES, Windows, Win 10, Supported Platforms, 2018

Written by Christian Kramer
Updated over a week ago

Disable the Internet Access of ARES Commander

ARES, Internet Access, Disable

Written by Christian Kramer
Updated over a week ago

Graphic Drivers Support for the Fedora Linux Distribution

ARES, Graphics, Display, Devices, Drivers, Supported, NVIDIA, Fedora, Distro

Written by Christian Kramer
Updated over a week ago

Facebook Login no longer supported for the Trial Activation (ARES Commander 2015 and 2016)

ARES Commander, Trial, Activation, Facebook, Graebert Account

Written by Christian Kramer
Updated over a week ago

El Capitan (Mac OS X 10.11) is Not Supported (2015)

ARES, Mac, OS X, OS X 10.11, El Capitan. 2015

Written by Christian Kramer
Updated over a week ago

Drawing Preview Doesn't Work under ARES Commander 2013 64-Bit Version - FIX

ARES, Drawing Preview, 2013 SP1, FIX

Written by Christian Kramer
Updated over a week ago

Does ARES Commander support Mac OS X Mountain Lion ? (2012)

ARES, Mac, OS X, Mountain Lion. 2012

Written by Christian Kramer
Updated over a week ago